News for 'Customer Focus Services'

What Oracle Layoffs Signal For Techies

What Oracle Layoffs Signal For Techies

Rediff.com2 Apr 2026

For engineers across the country, the Oracle job cuts served as a rude reminder of what the AI era has in store for the tech world.

AI-Driven Productivity Gains Reshape Tech Hiring and Cause Job Insecurity

AI-Driven Productivity Gains Reshape Tech Hiring and Cause Job Insecurity

Rediff.com6 Apr 2026

TeamLease Digital CEO Neeti Sharma discusses how AI is driving a structural reset in the tech industry, leading to layoffs, reshaping hiring practices, and increasing job insecurity.

Improve Customer Service, Banks Told, Or Else!

Improve Customer Service, Banks Told, Or Else!

Rediff.com28 May 2025

In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.

RBI looks to ban sales incentive to bank staffers from third party

RBI looks to ban sales incentive to bank staffers from third party

Rediff.com12 Feb 2026

In a move aimed at curbing the mis-selling of financial products, the Reserve Bank of India (RBI) has proposed banning incentives paid to bank staffers by third parties such as insurance companies and mutual fund houses for selling their products and services. It has also proposed that banks must ensure their user interfaces do not deploy "dark patterns" to lure customers.

'Technology alone won't help win customer's confidence'

'Technology alone won't help win customer's confidence'

Rediff.com31 Oct 2025

The return on investment (RoI) from technologies such as artificial intelligence (AI) will take time to materialise, and the immediate priority should be to increase spending on building governance frameworks around AI, top bank executives said.

Atanu Chakraborty Flags Governance Gaps at HDFC Bank

Atanu Chakraborty Flags Governance Gaps at HDFC Bank

Rediff.com31 Mar 2026

'My resignation is a larger governance and governance-plus kind of an issue, which the board of directors of the bank should be introspecting.'

Sunil Mittal set to step down as Airtel Africa chairman

Sunil Mittal set to step down as Airtel Africa chairman

Rediff.com26 Mar 2026

Sunil Bharti Mittal, 68, will retire as chairman of Airtel Africa in July after the conclusion of this year's annual general meeting (AGM), the board of the African arm of India's second-largest telecom service provider Bharti Airtel said in a statement to the exchanges on Wednesday.

IndiGo restores 2,200 flights; CEO says 'worst is behind us'

IndiGo restores 2,200 flights; CEO says 'worst is behind us'

Rediff.com18 Dec 2025

IndiGo's CEO, Pieter Elbers, announced that the airline has stabilized operations after recent disruptions, focusing on resilience, root-cause analysis, and rebuilding. The airline had to cancel hundreds of flights due to planning issues linked to new pilot duty rules, crew shortages, winter weather and operational bottlenecks.

Profit-Focused Startups Power India's Strong IPO Revival

Profit-Focused Startups Power India's Strong IPO Revival

Rediff.com16 Jan 2026

Eighteen new-age technology firms went public during the year, a near triple increase from the five firms that debuted in 2023 and 38 per cent more than 2024's tally of 13.

AI-Skilled Graduates Make Up 60% Of TCS Fresher Hiring

AI-Skilled Graduates Make Up 60% Of TCS Fresher Hiring

Rediff.com2 Mar 2026

'A prime hire can have a salary as high as Rs 11 lakh at the entry level and above.'

'LIC sets sights on sustained 60% plus market share'

'LIC sets sights on sustained 60% plus market share'

Rediff.com26 Feb 2026

'LIC will reduce but not fully exit its stake in IDBI Bank, which remains an important bancassurance partner,' says LIC of India' MD and CEO R Doraiswamy.

Infosys partners with Anthropic for AI solutions

Infosys partners with Anthropic for AI solutions

Rediff.com17 Feb 2026

Infosys on Tuesday announced a strategic collaboration with American artificial intelligence company Anthropic to develop and deploy advanced enterprise AI solutions for companies across telecommunications, financial services, manufacturing, and software development.

India's EV Transition On Right Track, But Miles To Go

India's EV Transition On Right Track, But Miles To Go

Rediff.com27 Feb 2026

Government schemes such as the PM E-Drive initiative, with allocations of around Rs 2,000 crore for charging points deployment, are helping accelerate rollout

India Adopts Balanced AI Regulatory Approach

India Adopts Balanced AI Regulatory Approach

Rediff.com3 Mar 2026

An Indian AI Research Organisation official says India has adopted a balanced and pragmatic approach to AI regulation, avoiding the extremes of the US and EU models.

Wedding Planner Devanshi Patel Reveals Crazy Wedding Requests

Wedding Planner Devanshi Patel Reveals Crazy Wedding Requests

Rediff.com20 Mar 2026

From 20 hours of non-stop celebrations to a 12-day wedding event in Ahmedabad featuring over 300 artistes, Devanshi Patel of Shreem Events tells us how she has handled challenging wedding demands.

Tata Group, TCS Join Forces with OpenAI to Develop AI Infrastructure in India

Tata Group, TCS Join Forces with OpenAI to Develop AI Infrastructure in India

Rediff.com19 Feb 2026

The Tata Group and TCS have announced a multi-dimensional partnership with OpenAI to build AI infrastructure, offer joint solutions, and train Indian youth, aiming to position India as a global AI hub.

'Viksit Bharat cannot truly become a reality unless...'

'Viksit Bharat cannot truly become a reality unless...'

Rediff.com12 Feb 2026

'The real question is how best to leverage technology to deliver better services, all the way to the last mile, where we still haven't been able to get across the financial literacy that can enable us to unlock the potential of the entire country.'

'We have been building AI before it became mainstream'

'We have been building AI before it became mainstream'

Rediff.com20 Feb 2026

'Today, we are at a stage where we have launched a voice-to-voice model that supports 14 Indian languages.'

Highlights of Union Budget 2026-27

Highlights of Union Budget 2026-27

Rediff.com1 Feb 2026

Highlights of Union Budget 2026-27

AI push: Tax break for global cloud firms using Indian data centres

AI push: Tax break for global cloud firms using Indian data centres

Rediff.com1 Feb 2026

The Union Budget on Sunday proposed a tax holiday till 2047 for foreign companies that provide cloud services to customers globally using data centres located in India, signalling the government's push to make the country a major hub for AI and digital infrastructure.

AI push: Tax break for global cloud firms using Indian data centres

AI push: Tax break for global cloud firms using Indian data centres

Rediff.com1 Feb 2026

The Union Budget on Sunday proposed a tax holiday till 2047 for foreign companies that provide cloud services to customers globally using data centres located in India, signalling the government's push to make the country a major hub for AI and digital infrastructure.

Smallcap Segment Is Volatile

Smallcap Segment Is Volatile

Rediff.com12 Mar 2026

'Except for extremely conservative investors, others can consider allocating 10 to 20 per cent of their portfolio to small caps.'

Jeep places India at centre of Asia-Pacific strategy

Jeep places India at centre of Asia-Pacific strategy

Rediff.com2 Feb 2026

Jeep outlines a renewed regional roadmap with higher localisation, export expansion and focus on products and ownership experience amid intense competition in India's SUV market.

Carmakers Go Deep In Bid To Expand Beyond Metros

Carmakers Go Deep In Bid To Expand Beyond Metros

Rediff.com12 Jan 2026

Network scale seen as central to tapping smaller markets.

A long-game Budget

A long-game Budget

Rediff.com2 Feb 2026

The Union Budget for 2026-27, presented by Finance Minister (FM) Nirmala Sitharaman on Sunday, which was a first, had an excellent domestic macro backdrop. According to the first advance estimates, gross domestic product (GDP) in constant prices is projected to grow 7.4 per cent in the current financial year, against 6.5 per cent in 2024-25.

Skoda Eyes Cleaner Fuel Options as Kylaq Drives New Buyers

Skoda Eyes Cleaner Fuel Options as Kylaq Drives New Buyers

Rediff.com23 Feb 2026

Skoda India is focusing on cleaner fuel options, including CNG and EVs, while compact SUV Kylaq drives volumes, expands first-time buyers and strengthens the brand in India's competitive market

Budget 2026's tax proposals weave a strategic vision

Budget 2026's tax proposals weave a strategic vision

Rediff.com4 Feb 2026

The proposals outlined in Budget 2026-27 represent a carefully crafted, multi-year strategy designed to strengthen India's big bets on the path to Viksit Bharat 2047, says Sameer Gupta.

With firefighting behind them, insurers can now shift gears and focus on growth

With firefighting behind them, insurers can now shift gears and focus on growth

Rediff.com3 Dec 2025

Recent years have been turbulent for the insurance industry due to direct and indirect tax reforms, regulatory overhaul and other external pressures. The events cumulatively slowed growth rate to single digits from the high teens seen earlier.

Anthropic Study: AI Impact on Hiring of Younger Workers

Anthropic Study: AI Impact on Hiring of Younger Workers

Rediff.com6 Mar 2026

A new study by AI firm Anthropic reveals that while AI hasn't caused widespread unemployment, it has slowed hiring for younger workers in AI-exposed roles. The study also highlights the gap between AI's theoretical capabilities and actual deployment, and the ongoing conflict between Anthropic and the US government over AI weaponisation.

Budget reflects a maturing economy

Budget reflects a maturing economy

Rediff.com11 Feb 2026

The Budget reflects a clear focus on strengthening India's long-term prospects by leaning on nation-building sectors such as infrastructure, manufacturing, and technology while maintaining fiscal responsibility.

Indian IT Cos Unfazed by Venezuela Crisis

Indian IT Cos Unfazed by Venezuela Crisis

Rediff.com14 Jan 2026

While Infosys never had a presence, Wipro's Venezuelan unit was liquidated many years ago.

Focus on the underserved to deepen financial inclusion: RBI Guv to fintechs

Focus on the underserved to deepen financial inclusion: RBI Guv to fintechs

Rediff.com8 Oct 2025

Reserve Bank Governor Sanjay Malhotra on Wednesday exhorted the fledgling fintech ecosystem to focus on the underserved sections of the society to deepen financial inclusion. Speaking at the annual Global Fintech Fest in Mumbai, Malhotra accepted that serving the "privileged" will be a lucrative business, but urged the smaller companies to focus on the underserved.

Why India's Local-First AI Strategy Could Be A Winner

Why India's Local-First AI Strategy Could Be A Winner

Rediff.com26 Feb 2026

Country's startups are carving a unique path by prioritising local, application-led innovation over the global pursuit of scale.

Why Rental Family Is A Feel Good Watch

Why Rental Family Is A Feel Good Watch

Rediff.com26 Feb 2026

Rental Family explores a simple question: If you pretend to care for long enough, when does it start to feel real? Mayur Sanap gives us a closer look.

Don't Expect Tax Relief In This Budget!

Don't Expect Tax Relief In This Budget!

Rediff.com27 Jan 2026

After the last Budget's announcement of a major tax relief for those earning an annual salary of less than Rs 12 lakh, there is not much that individuals can look forward to in the forthcoming Budget, points out A K Bhattacharya.

Battles To Do Your Household Chores

Battles To Do Your Household Chores

Rediff.com17 Jan 2026

'Instant home services act as an on-demand household support system, bridging the gap between informal domestic help and structured service platforms,'

Budget 2026 boosts healthcare spend, drugs relief

Budget 2026 boosts healthcare spend, drugs relief

Rediff.com1 Feb 2026

The government on Sunday gave a strong push to upgradation and expansion of healthcare infrastructure, medical education and pharma sector with the Union Budget 2026-27 announcing a slew of steps, including those aimed at making India a global hub for allied healthcare professionals and biopharma manufacturing.

India Inc lauds Budget for bold bets on AI, data centres

India Inc lauds Budget for bold bets on AI, data centres

Rediff.com1 Feb 2026

India Inc on Sunday hailed the Union Budget 2026-27 as a 'structural shift' in the country's technology landscape, noting that the government is moving beyond fragmented pilots to build foundational layers where AI serves as a 'horizontal enabler' for the entire economy.

TCS pegs $1.5 bn AI revenue, seeks to become largest AI-led tech firm

TCS pegs $1.5 bn AI revenue, seeks to become largest AI-led tech firm

Rediff.com17 Dec 2025

The country's largest IT services firm Tata Consultancy Services on Wednesday outlined an aggressive plan to become the "world's largest AI-led technology services company" as CEO K Krithivasan shared that the company has logged about $1.5 billion in annualised revenue.

HCLTech counts on M&As to add 1.5% to revenue

HCLTech counts on M&As to add 1.5% to revenue

Rediff.com14 Jan 2026

HCLTech expects its recent large acquisitions to contribute about 1.5 per cent to revenue in 2026-27 (FY27), Chief Executive Officer and Managing Director C Vijayakumar said, as the company looks to build newer revenue streams in a subdued macroeconomic environment.